About the Technical Support EngineerPosition
We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.
Technical Support Engineer Responsibilities
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Take ownership of customer issues reported and see problems through to resolution
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Study, diagnose, troubleshoot and recognize solutions to solve customer issues
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Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
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Provide timely and detailed feedback to customers
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Ensure proper recording and closure of all issues
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Prepare accurate and timely reports
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Document knowledge in the form of knowledge base tech notes and articles
Technical Support Engineer Requirements
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BS degree in Information Technology, Computer Science or equivalent
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Proven working experience in enterprise technical support, IT support or as a technical engineer
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Basic knowledge of Unix/Linux systems, utilities, and scripting
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Great problem-solving skills
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Great client-facing skills
- Outstanding written and verbal communication skills